Privacy Policy

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The Roberts Travel Group (Trading as Roberts Coaches Ltd and Roberts Tours Ltd) is committed to protecting your privacy and maintaining the security of any personal information received from you. We comply with the requirements of the data protection legislation in the UK. This policy explains how we use the information that we collect, how you can instruct us if you wish to limit our use of your information and the procedures that we follow to protect your privacy.

The information we collect and how we use it

We collect your information when you sign up for our email Newsletter, book a holiday, daytrip or other services online. We ask you for your name, address and email address and if you book a holiday, day trip or travel pass the details of the credit or debit card by which you will make payments. We subsequently collect details of the services that you order from us and the payments due and made for those services.

We may use aggregate information and statistics to monitor usage of our website to help us to improve and develop our website.

We may also collect infomration when you voluntarily complete our surveys or when you provide feedback to us.

From time to time we may carry out market research to help us to improve our service to our customers and increase customer satisfaction. We or our agents or sub-contractors may contact you by email post or telephone to ask for your feedback and comments on our service.

We may wish to provide you with information about the products and services that we have to offer. You consent to us contacting you by e mail post or telephone for this purpose.

We may wish to provide you with relevant information about products and services provided by third parties that we think may be of interest to you. You consent to us contacting you by e mail post or telephone for this purpose. If you would prefer not to receive this, please send your request to

In the unlikely event that we receive an abusive, offensive or threatening communication from you or we have reason to suspect fraud or dishonesty we reserve the right to disclose details to the police or your internet service provider.

Our use of cookies and other tracking or passive data collection technology

We use a technology known as "cookies" as part of our normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. It is advised that you contact your internet service provider (ISP) or your internet browser from their designated websites to find out how to do this. These details can be provided in the HELP button on your internet browser.

How we protect your information

The internet is NOT a totally secure medium. However, we have put in place various security measures. Although we cannot risk compromising security by giving full details, we do use various technologies which may include firewalls, encryption, use of passwords and others We also have internal procedures covering storage, access and disclosure that we follow to keep your information confidential.

Sale or merger of business

If our business is sold or merged with another business your details may be disclosed to our advisers and to any prospective purchasers or merger partners and their advisers. If our business is sold your details will be passed on to the new owner of the business.

Updating your information

If any of the information that you have given to us changes (for instance you change your email address or other contact details) or if you wish to cancel your registration to use our site, please let us know by sending an e mail to

Your consent and changes to this policy

By submitting your information to us you consent to the use of that information as set out in this privacy policy.

If we change this policy we will post details of the changes on this page and also send an email to you to alert you to the change. If you continue to use our site, that will signify your consent to that change.

Because of the global nature of the underlying structure of the internet, your information may be transferred in transit to countries outside the European Economic Area that do not give equivalent protection to your personal information and its use. We have taken the steps mentioned above to try to protect the security of your information. By submitting your information to us you consent to any such transfers as may occur.

You consent to us transferring your data to countries outside the European Economic Area in connection with providing to you any services outside the European Economic Area


How to contact us

We welcome your feedback and views on this privacy policy. If you would like to contact us with queries or comments please send an e mail to

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