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Frequently asked questions

What documents do I need to travel and will I be sent tickets?

Roberts Travel Group will send you travel documents approximately two weeks prior to departure. This will give information on pick-up times, or tell you what time to arrive at our depot if you have chosen to commence your tour from the departure point.

If I lose holiday confirmation. How do I get a replacement?

It is not essential that you have your confirmation, however if you do wish to have e duplicate copy sent to you, we will be happy to supply this at no charge.

Will you send me a reminder of when my balance is due?

We do not send reminders, however we will contact you by telephone or e-mail should your balance become overdue by more than a few days.

How can I pay?

You can pay by debit card or cheque free of charge, you can also pay by Mastercard or Visa credit card at our standard charge of 1.4%

Can I change my package arranegements?

We charge a £10 administration fee for any amendments made to your booking, plus any charges we incur in making the change on your behalf.

Is travel insurance compulsory?

Travel insurance is not compulsory, although we strongly recommend that you take out travel insurance, either with ourselves or through an alternative supplier. If you cancel your holiday for whatever reason, this will be subject to our terms and conditions. Roberts Coaches Limited trading as Roberts Travel Group is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

Why do I have to pay a single supplement?

Many of the hotels we use charge a supplement for single rooms or double rooms used for sole occupancy. Unfortunately, this is standard practice within the hotel industry. We do offer a small amount of holidays which do not carry a single supplement charge; early booking is highly recommended.

Can I reserve a seat on the coach?

Yes. At the time of booking you will be advised on the availability of seating. You can pick your seat, which will be allocated to you throughout the duration of your holiday. Please note seat numbers do not apply on shuttle or feeder services. On occasion we may have to change the size or configuration of the tour vehicle allocated to your holiday, in which case unavoidable changes to pre-seating would be made.

How much luggage can I take?

Although we do not weight our clients luggage, our guideline is one medium sized suit case per person, as well as a small amount of cabin baggage.

Am I able to bring my wheelchair or mobility scooter?

We accept these items on certain tours only, and subject to space. Please ask your agent or reservation consultant at the time of booking if you require this service.

Will there be a toilet on the coach and will there be comfort stops?

Our intention is to send out all tours using a vehicle with an on-board toilet. In exceptional circumstances when it may be operationally necessary for us to change the vehicle type, we would do so only having consulted all travelling passengers before hand to get their consent to do so.

Can I leave my vehicle at your departure depot?

Yes. We have fully secured free parking facilities at our Hugglescote depot. On many of our holidays we also provide a free pick-up from home service, and will also be happy to quote for taxi arrangements on any tour to get you to a convenient pick-up point.

Can I make requests to the hotel?

Yes. We will take any requests at the time of booking and pass these onto the accommodation providers who try their best to grant any special requests. Please note that special requests cannot be guaranteed.

Do I need a passport?

A full British passport with 6 months validity from the return date is required for Continental Europe. For holidays to Ireland, the Isle of Man or the Channel Islands, you are required to bring valid photo ID (such as a driver’s licence, passport or bus pass).

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